Returns & Exchanges
At Clive Coffee, we want you to love your home espresso setup. If you are not completely satisfied, you can return your equipment within 30 days of delivery for a refund or exchange, provided it is in like-new condition with original packaging.
Request an RMA
Contact our customer support team or log into your account to initiate a Return Merchandise Authorization (RMA) request within the 30-day window.
Clean and Pack
Thoroughly drain all water from the boilers, clean the machine to a like-new state, and securely pack the item in all original double-box packaging to prevent shipping damage.
Ship Your Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians receive and inspect the equipment to ensure it meets our quality standards, a refund will be processed to your original payment method, minus applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing